Sales Cloud
Service Cloud
Marketing Cloud
IOT Cloud
App Cloud
Community Cloud
Einstein Cloud
Solutions we implement

Our Services

Our Services

Einstein Cloud

Community Cloud

App Cloud

IOT Cloud

Marketing Cloud

Service Cloud

Sales Cloud

With Sales Cloud, empower your team to not just meet, but exceed your sales targets. This renowned Salesforce product is designed to streamline customer and prospect management, enabling your team to forge stronger relationships and drive sales performance to new heights.

With Sales Cloud, empower your team to not just meet, but exceed your sales targets. This renowned Salesforce product is designed to streamline customer and prospect management, enabling your team to forge stronger relationships and drive sales performance to new heights.

With Sales Cloud, empower your team to not just meet, but exceed your sales targets. This renowned Salesforce product is designed to streamline customer and prospect management, enabling your team to forge stronger relationships and drive sales performance to new heights.

Service Cloud revolutionizes customer support by making it easly accessible.

Focused on omnichannel communication, this solution enhances the customer’s journey with your brand, ultimately boosting loyalty and interaction through a seamless experience.

Marketing Cloud is your go-to for crafting and monitoring marketing strategies.

Aimed at maintaining strategic communication with your clients across digital channels, it’s all about engaging your customers more often and driving data-driven results.

IOT Cloud transforms how your business applications are stored and accessed.

Moving away from traditional, single-device management, this solution allows for remote server access, ushering in a new era of efficiency and flexibility in application management.

App Cloud offers a revolutionary approach to application storage and access.

By hosting applications on a remote server, it provides a versatile alternative to conventional methods, ensuring your business applications are managed more effectively and securely.

Community Cloud is designed to knit together customers, suppliers, and partners, creating a cohesive ecosystem.

By fostering forums, portals, and other platforms, it encourages interaction, collaboration, and communication among key stakeholders, enhancing the operational relevance to your business.

Einstein Cloud leverages data analysis to not just glean insights but to streamline business efficiency.

This Salesforce product offers a dual advantage: it helps in formulating new strategies through insightful data analysis and automates routine tasks, allowing teams to focus on what truly matters.

By fostering forums, portals, and other platforms, it encourages interaction, collaboration, and communication among key stakeholders, enhancing the operational relevance to your business.

Varied sectors

20+ Industries

IT Services
Insurance
Automotive
Telco
Event Management
NGO
Cosmetic
Education
Aviation
Luxury Retail
Healthcare
Real Estate
Sports
Industry
Marketplace
Energy
Goods
Facility Solutions
Waste Management
Marketing Services
Finance
Pharmaceutical
Varied sectors

90+ Salesforce Certifications

Salesforce Certified Application Architect Badge
Salesforce Certified Integration Architect Badge
Salesforce Certified Business Analyst Badge
Salesforce Certified Development Lifecycle and Deployment Architect Badge
Salesforce Certified Advanced Administrator Badge
Salesforce Certified User Experience Designer Badge
Salesforce Certified Administrator Badge
Salesforce Certified Sales Cloud Consultant Badge
Salesforce Certified Associate Badge
Salesforce Certified Platform Developer I Badge
Salesforce Certified Platform App Builder Badge
Salesforce Certified Platform Developer II Badge
Salesforce Certified Marketing Cloud Email Specialist Badge
Salesforce Certified Sharing and Visibility Architect Badge
Salesforce Certified Data Architect Badge
Salesforce Certified Identity and Access Management Architect Badge
Salesforce Certified System Architect Badge
Salesforce Certified Service Cloud Consultant Badge
Salesforce Certified JavaScript Developer I Badge
Salesforce Certified OmniStudio Developer Badge
Salesforce Certified OmniStudio Consultant Badge
Salesforce Certified Industries CPQ Developer Badge

Our professional services

Finding High-Skilled Resources

Time & Materials

Are you a major consultancy firm or a recruiter searching for highly skilled Salesforce professionals for your clients? We offer comprehensive assistance in sourcing the right talent. Leveraging our extensive network and deep expertise in Salesforce, we identify and supply top-tier professionals who can integrate effortlessly into your client's team.

Our services extend beyond talent acquisition; we also provide flexible time and materials engagement models. This ensures a smooth, successful, and adaptable collaboration tailored to your client's unique project needs and timelines.

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Building a Full Squad of Experts

Squads

Our SQUADS service allows you to assemble a dedicated team of Business Analysts and Developers who seamlessly integrate into your customer delivery team. You retain control over the vision, roadmap, and quality assurance processes, leveraging our experts to complement and enhance your team’s capabilities.

By working together, we ensure efficient collaboration and achieve remarkable results.

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Elevating your Salesforce Ecosystem

Salesforce Maturity Assessment

Our assessment service offers a holistic analysis of your system, identifying key areas for improvement in performance, data management, security, and user adoption. Gain crucial insights into technical configurations, integration efficiency, and development best practices, leading to enhanced system reliability, optimized resource usage, and increased overall productivity.

This strategic assessment is your pathway to a more robust, efficient, and effective Salesforce environment, ensuring you stay ahead in a competitive digital landscape.

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Delivering Certainty

Fixed Price Project

With our Fixed Price Project service, we take the lead in delivering end-to-end projects based on a Request for Proposal. We define the scope, set the timeline, and establish a fixed price, providing you with certainty and predictability.

Our team of experienced Project Managers, Business Analysts, Developers, and Quality Assurance professionals work closely with you to bring your project to life while adhering to your defined requirements.

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Our process

1

Discovery: deep analysis

We conduct intensive consultations to pinpoint your business needs and pain points. Thorough system and process analysis reveal areas for optimization.

2

Design: tailored solutions

Requirements are transformed into precise Salesforce blueprints, emphasizing usability and long-term growth.

3

Develop: Agile implementation with CI/CD

Agile methodology guides our work, with frequent demos to ensure alignment. CI/CD pipelines automate code validation and deployment for speed and quality.

4

Test & Improve: Rigorous assurance

Comprehensive user acceptance testing ensures seamless real-world performance. We refine solutions based on meticulous testing and your valuable feedback.

5

Delivery: Launch and Beyond

Strategic deployment minimizes downtime. Extensive training and documentation empower your team for confident Salesforce usage. Ongoing support and optimization services ensure continued success.

Case Studies

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Case study from ntt data

A TIME & MATERIALS case study

Challenge

Many companies face the challenge of resource constraints when it comes to Salesforce development. Limited in-house expertise or capacity can hinder the timely and efficient execution of Salesforce projects. This bottleneck often leads to project delays, decreased productivity, and missed business opportunities.

Business Impacts
  • Delayed Projects: Resource constraints result in project delays, impacting timelines and delivery schedules;

  • Decreased Productivity: Inadequate resources lead to inefficiencies, hindering productivity and limiting business growth;

  • Missed Opportunities: Without access to senior Salesforce resources, companies may miss out on leveraging the full potential of the Salesforce platform, resulting in lost revenue and competitive disadvantage.

Solution

At The Loop co., we offer a comprehensive Salesforce outsourcing solution designed to address these challenges and drive business success. Our senior Salesforce resources bring years of expertise and industry experience to the table, ensuring that your projects are executed efficiently and effectively.

  • Access to Senior Resources: Our team comprises seasoned Salesforce professionals with a deep understanding of the platform and its capabilities;

  • Timely Project Delivery: By leveraging our services, you can ensure timely project delivery, meeting your business objectives and exceeding customer expectations;

  • Scalability and Flexibility: We offer flexible engagement models tailored to your specific needs, allowing you to scale resources up or down as required;

  • Cost-Effective Solution: The Loop provides a cost-effective alternative to hiring and training in-house resources, maximizing your ROI.

Outcome

NTT Data feels ready to embrace 2024 biggest projects.

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Case study from farfetch

a PROJECT case study

Challenge

Integrate Marketing Cloud with Sales Cloud for a critical project with tight deadlines, and a lack of senior knowledge to deliver it proficiently.

Business Impacts
  • No delayed Projects: Resource constraints no longer result in project delays, impacting timelines and delivery schedules;

  • Increased Productivity: Adequate resources lead to efficiencies, high productivity and greater business growth;

  • New Opportunities: With access to senior Salesforce resources, Farfetch no longer missed out on leveraging the full potential of the Salesforce platform, which could result in lost revenue and competitive disadvantage.

Solution
  • Rapidly assemble a Squad that is experienced working together with various seniority levels & technical skills.

  • In <15 days, The Loop co. deployed a team of 5 professionals bringing together Sales and Marketing Cloud;

Outcome

In <15 days, The Loop co. deployed a team of 5 professionals bringing together Sales and Marketing Cloud.

Case Study from NTT DATA

an ACADEMY case study

Challenge

Hands-on recruiting & training across leading technologies using our certified & experienced professionals.

Business Impacts

Client gained a team with specific knowledge of state-of-the-art technologies to deliver efficiently and on time.

Solution

Source talent across our network of universities & rapidly train-up to embrace client’s development challenges.

Outcome

We access & deliver 10 individually certified professionals to embrace client’s institutional projects across Europe in <6 months.

Case study from luxury retail company

Workload Distribution Skills based routing

Challenge

Create a service team to effectively manage a web of intricate operations involving external partners like merchants and carriers, as well as internal functions such as stock management, returns, and refunds. This complexity extends from handling parent to child cases and covering both B2B and B2C scenarios. Adding to the complexity, these teams must navigate through peak seasons.

Business Impacts
  • Highest Customer Satisfaction Score;

  • Reduce OPEX;

  • Lower Handling Time;

Solution

The solution leverages Salesforce's fundamental features such as Service Cloud, Omni-Channel, and Entitlements. It's then customized to meet the specific needs of each business through the use of Apex, Omni-Channel flows, and a touch of AI. This ensures that high-priority tasks are promptly addressed to advisors, resulting in faster case resolution and preventing disruptions caused by changing demands and capacity shifts.

Case study from luxury retail company

Manage Opportunities for Clients

Challenge

Luxury clients require an end-to-end, tailor made approach from stylists, from the way they communicate to the products they share. Stylists should be able to choose the right comms channel, to build the right email or message, with the right products on the right moment.

Business Impacts
  • +10% increase Open Rate Emails;

  • Impact on 30% global revenue;

  • Boost on Stylists productivity and sales.

Solution

We've developed a tailored solution for stylists. It uses recent search insights to help them select the right products and includes a custom email builder within Salesforce. This allows stylists to create personalized communications quickly and send them through various channels. The emails also offer tracking features to monitor recipient engagement.

Case Study from Luxury Company

Einstein Case Categorization

Challenge

The goal of this feature is to utilize Einstein Case Categorization to accurately categorize cases, specifically those originating from email, and route them to the most appropriate agent.

Business Impacts
  • Highest Customer Satisfaction Score;

  • Lower Handling Time;

Solution

The goal of this feature was to utilize Einstein Case Categorization to accurately categorize cases, specifically those originating from email, and route them to the most appropriate agent.

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